Sheila Heen (GLS 2015) has spent two decades at the Harvard Negotiation Project, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting Group, works with executive teams to strengthen their working relationships, work through tough conversations and making sound decisions together. She has written two New York Times bestsellers, including her most recent, Thanks for the Feedback, which helps leaders improve their ability to receive feedback